HCM – Sale Associate

Job description

Sales and Product Consultation

Proactively greet customers, understand their needs, and recommend suitable products.
Stay updated on product knowledge and promotional information to support effective consultation.
Complete the sales process, guide customers through payment, and express gratitude post-purchase.

Customer Service

Maintain a friendly, polite, and professional attitude throughout the customer’s shopping experience.
Assist in answering questions, receiving and forwarding feedback or complaints.
Build and maintain positive relationships with loyal customers.

Inventory Management

Participate in periodic inventory checks and monitor stock within assigned areas.
Promptly report shortages, losses, or product damages.
Assist in receiving and organizing new stock, ensuring clear inbound–outbound processes.

Store Cleanliness and Equipment Care

Keep the work area clean, tidy, and aligned with brand standards.
Properly use and maintain sales tools and store equipment.
Perform other tasks as assigned by superiors.

Handling E-commerce Orders (if applicable)

Process e-commerce orders in the system according to provided procedures; ensure timely order updates and operations.
Coordinate with relevant departments (Ecom, CS, IT, etc.) to resolve arising issues, ensuring the best customer experience.
(For Supervisor/Manager roles) Manage packaging supplies and oversee merchandise handling standards, tracking orders until completion.

Responsibilities

Required Experience Skills

High school diploma or higher.
No experience required. Candidates with experience in retail/fashion or customer service are preferred.
Presentable appearance and fashion sense aligned with the brand.
Good communication skills; friendly and professional demeanor.
Customer-oriented with strong teamwork skills.
Honest, diligent, and responsible.

Specific required experience

Perk/Benefits

Competitive salary.
Commission
Meal allowance.
Parking costs.
Accident insurance 24/7 after 6 months of work.
Social insurance according to Labor Law (health insurance, unemployment insurance, …)
13th month salary.
Evaluate annual salary changes.
There are many career advancement opportunities.
Friendly and sociable working environment.

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