FAQs
I want a refund for my last purchase. What is the process?
All unused, unrepaired and unwashed items along with the original sale receipt can be exchanged within 30 days of purchase (excluding Ceci & Mujosh) according to the exchange policy of each brand. The Returns policy of each of our brands is unique. For more information regarding the exchange location, please contact our Customer Services Department via email at customercare@maisonrmi.com or hotline 1900252538. Our customer service representatives are available to help you during business hours: from 9am – 12pm and from 1pm to 6pm, all days of the week excluding Saturday and Sunday.
On-sale items cannot be exchanged in any cases.
You do not sell the items I am interested in. Can I have an item shipped from overseas?
At present, we do not offer shipping services from overseas. All Products sold in our stores come from the brand headquarters and are delivered to Vietnam on a regular basis. Please do not hesitate to regularly visit our stores or follow our News page for regular updates on new arrivals.
I bought a product in Hanoi. Can I return it in Saigon?
All unused, unrepaired and unwashed items along with the original sale receipt can be exchanged within 3 to 7 days of purchase according to the exchange policy of each brand. The Returns policy of each of our brands is unique. For more information regarding the exchange location, please contact our Customer Services Department via email at customercare@maisonrmi.com or hotline 1900252538. Our customer service representatives are available to help you during business hours: from 9am – 12pm and from 13h to 18h, all days of the week including Saturday and Sunday.
• On-sale items cannot be exchanged in any cases.
I am interested in an item my friend bought at your store, but I can no longer find it. How can I get more information or purchase it?
Please send us the item name, Brand, product code, and image of the item by email to customercare@maisonrmi.com. Our Customer Services department will check and confirm if the product is available. If the product is out of stock, we will notify you when more stocks arrive.
I saw an item online (Facebook or your website) that I am interested in. How can I find a store or check whether it is available?
Please send us the code and image of the product by emailing us at customercare@maisonrmi.com. Our Customer Services department will check the product’s status and notify you of the nearest store around you that has your product in stock.
How can I learn more about Maison discounts and news?
For Maison discounts and/or news, please follow our News page for updates on Maison discounts and news or contact our Customer Services Department via email at customercare@maisonrmi.com or hotline 1900252538. Our customer service representatives are available to help you during business hours: from 9am – 12pm and from 1pm to 6pm, all days of the week excluding Saturday and Sunday.
Where can I register to the newsletter?
Newsletter sign-up is currently unavailable. Please follow our News page for updates, or email customercare@maisonrmi.com for more information.
I live far from a store and cannot buy an item I like in person. How can I place an order, and what payment methods are available?
Please send product codes, images, sizes of the items through email to customercare@maisonrmi.com and our Customer Service department/Sales Staff will check the product’s status. If the product is available,
we can deliver the order to your home following bank transfer confirmation.
How can I get gift vouchers?
If you want to buy A MAISON Voucher, please enquire at our stores or contact our Customer Service Department for buying in bulk.
I work for a company and am interested in buying gift vouchers. What types of gift vouchers does Maison currently offer?
Currently, we have many different Gift vouchers:
• Voucher MAISON: VND 200.000, VND 500.000, VND 1.000.000
• Voucher Charles and Keith: VND 500.000, VND 1.000.000
• Voucher Pedro: VND 500.000, VND 1.000.000
Please do not hesitate to contact our customer service for more information customercare@maisonrmi.com or hotline 1900252538. Our customer service representatives are available to help you during business hours: from 9am – 12pm and from 1pm to 6pm, all days of the week excluding Saturday and Sunday.
How can I get a Maison membership card?
All Customers who purchased products at MAISON with registered names and phone numbers will be recorded as MAISON Member. At any time during the promotion period, if the customer has the total value of purchases at MAISON that corresponds to the conditions, they are entitled to EXCLUSIVE benefits under the Promotion Policy. Please see more details at: https://www.maisononline.vn/pages/chuong-trinh-khach-hang-than-thiet-maison-loyalty-program
What are the benefits of Maison membership?
Once you sign up for MAISON membership, your points will be accumulated according to the program you are a member of. Your points can be used to receive discounts as you shop at any brands with the Maison Group.
For more information about the points gained and how to use your points, please refer to the Maison Loyalty program instructions at: https://www.maisononline.vn/pages/chuong-trinh-khach-hang-than-thiet-maison-loyalty-program
How can I check my loyalty points or membership grade?
To keep track of your loyalty points/grades you can either ask at our stores of contact our Customer Services Department. Please contact our Customer Services Department by email at customercare@maisonrmi.com or hotline 1900252538. Our customer service representatives are available to help you during business hours: from 9am – 12pm and from 1pm to 6pm, all days of the week excluding Saturday and Sunday.
I am a VIP card member. Can I use my 10% benefit on discounted items?
Yes – your benefits apply on all items
What is the difference between a Maison membership card and an individual brand VIP card?
To own a brand’s VIP card, you have to purchase a single bill to meet the requirement of each brand. With an individual brand card you will receive benefits from that brand only. With a Maison membership card, you can accumulate loyalty points from all of Maison’s brands and get discounts from all brands under the Maison group.