HCM - Store Supervisor

Overview

• Competitive salary.
• Commission
• Meal allowance.
• Parking costs.
• Accident insurance 24/7 after 6 months of work.
• Social insurance according to Labor Law (health insurance, unemployment insurance, …)
• 13th month salary.
• Evaluate annual salary changes.
• There are many career advancement opportunities.
• Friendly and sociable working environment.

Job description

1. Support Sales OperationsSupervise sales activities during assigned shifts, ensuring sales targets and service quality are maintained.
2. Assist in implementing promotions and product displays as instructed by the company.
3. Check and ensure proper execution of consultation, sales, and customer care procedures at the store.
4. Shift-Based Staff ManagementAssign tasks, arrange work schedules and shifts reasonably for staff under supervision as delegated by the Store Manager.
5. Provide on-the-job training for new staff or those needing skill improvement, including content required by supporting departments (e.g., loyalty programs, payment terminals, etc.). Ensure staff attend and complete required training programs.
6. Guide, motivate, and supervise staff’s work behavior, uniforms, and customer service attitude.
7. Operations and Asset Control

• Supervise incoming and outgoing stock during the shift, ensuring accuracy in inventory tracking and storage.
• Inspect and maintain tidiness, cleanliness, and product display according to brand standards.
• Monitor assets, equipment, and sales tools used during the shift.

1. Handle Arising Situations

• Support in handling customer complaints within authority or escalate to higher levels when necessary.
• Promptly report incidents related to personnel, customers, goods, or technical systems to the Store Manager.

1. Reporting and Coordination

• Submit shift reports covering sales performance, inventory status, staffing, and any arising issues.
• Support in data consolidation, propose operational improvements, and coordinate with relevant departments such as accounting and E-commerce to ensure smooth operations.

Requirements

• High school diploma or higher; candidates with College/University degrees in Business Administration or related fields are preferred.
• Minimum of 1 year of experience in retail, preferably in a supervisory role in fashion or chain retail.
• Good communication skills, ability to guide and motivate staff.
• Flexible and professional problem-solving skills.
• Strong organizational and team supervision skills.