HCM - L&OD Team Leader

I. Main Responsibilities

A. Training Strategy

• Develop and maintain a Competency Framework for different roles.
• Prepare annual / quarterly / monthly training plans.
• Conduct Training Needs Analysis (TNA).
• Own and manage the training budget, ensuring cost optimization and measurable ROI

B. Training Design & Delivery

• Design and develop training programs such as:
  • Onboarding / Orientation
  • Sales & Customer Service Skills
  • Leadership & Management Skills
  • Company Culture & Values
• Organize classroom, virtual, and e-learning sessions.
• Manage LMS (Learning Management System) if applicable.
• Evaluate training effectiveness (e.g., Kirkpatrick Model).

C. Organizational Development (OD)

• Standardize workflows and internal processes.
• Contribute to:
  • Career Path frameworks
  • Succession Planning
  • Talent Pool development
• Support restructuring or expansion projects.
• Define and track L&D KPIs and dashboards, such as:
• Training effectiveness & ROI
• Capability improvement
• Training completion & engagement rates
• Integrate L&D with key HR processes:
• Performance Review
• KPI tracking
• Engagement Survey
• Lead data analysis and reporting, providing actionable insights and recommendations to leadership
• Leverage tools (e.g., Excel, Power BI, LMS analytics) to automate reporting and improve decision-making

D. Team Management

• Lead, coach, and develop L&D team members (Executives, Trainers)
• Build internal training capability:
• Develop internal trainers / facilitators
• Promote a learning culture across the organization
• Ensure high standards of execution, timelines, and learning outcome

E. Cross-Functional Collaboration

• Work closely with:
  • Retail / Operations
  • Marketing
  • HR Business Partners
• Collect feedback from Store

F. Employer Branding, Internal Branding & Social Media

• Build and drive internal learning culture & branding, including:
• Promote learning initiatives and success stories internally
• Develop campaigns to increase training engagement and participation
• Partner with HR and Marketing to strengthen employer branding through learning
• Develop and manage external content related to people development.
• Employee growth journeys
• Leverage social media platforms to attract talent and enhance company imageManagers and Line Managers.

G. Reporting & Measurement

• Track and report training KPIs such as:
  • Training hours per employee per year
  • Course completion rates
  • Impact on sales or performance
• Analyze employee capability and development data.

II. Requirements for the Role

Education & Experience

• Bachelor’s degree in Human Resources, Education, Business Administration, Psychology, or related fields.
• 4–6 years of experience in Learning & Development / Training.
• Strong experience in L&D strategy, Organizational Development, and Talent Management
• Proven capability in data analysis, reporting, and dashboard development
• Experience in LMS management and learning digitalization
• Strong understanding of:
• Performance Management
• Employee Engagement
• KPI frameworks
• Experience in retail / fast-paced environment is a strong advantage
• Leadership and stakeholder management skills
• Experience in Retail, FMCG, or multi-branch organizations is highly preferred.

Professional Knowledge

• Instructional Design methodologies.
• Competency Framework development.
• Performance Management systems.
• Change Management (a plus).

Skills

• Training material design (PowerPoint, Canva, Articulate, etc.).
• Presentation and facilitation skills.
• Project management.
• Basic data analysis (Excel / BI tools).
• Strong communication and influencing skills.

Personal Attributes

• Energetic and creative.
• Systematic and strategic thinking.
• Leadership and stakeholder management capability.
• Adaptable in fast-changing environments.