I. Main Responsibilities
A. Training Planning & Coordination
• Support in maintaining the Competency Framework for different roles.
• Assist in preparing annual / quarterly / monthly training plans.
• Conduct Training Needs Analysis (TNA) under guidance from Line Manager.
• Support tracking and monitoring training budget and expenses.
B. Training Design & Delivery
• Assist in designing and updating training materials such as:
• Onboarding / Orientation
• Sales & Customer Service Skills
• Basic Leadership & Soft Skills
• Company Culture & Values
• Coordinate and organize classroom, virtual, and e-learning sessions.
• Deliver training sessions when required (internal trainer role).
• Manage and update LMS (Learning Management System) if applicable.
• Collect feedback and support evaluating training effectiveness (e.g., Kirkpatrick Model).
C. Organizational Development (OD) Support
• Support standardization of workflows and internal processes.
• Assist in developing and maintaining:
• Career Path frameworks
• Succession Planning data
• Talent Pool tracking
• Participate in restructuring or expansion projects as assigned.
• Track L&D KPIs and prepare reports, such as:
• Training effectiveness
• Completion & engagement rates
• Capability improvement indicators
• Support integration of L&D data into HR processes:
• Performance Review
• KPI tracking
• Engagement Survey
• Prepare reports and dashboards using tools (Excel, Power BI, LMS).
D. Cross-Functional Collaboration
• Work closely with:
• Retail / Operations
• Marketing
• HR Business Partners
• Coordinate with Store Managers and Line Managers to collect training needs and feedback.
• Ensure smooth communication and execution of training initiatives.
E. Reporting & Administration
Track and report training KPIs such as:
• Training hours per employee
• Course completion rates
• Maintain training records and documentation.
• Support analysis of employee capability and development data
II. Requirements for the Role
Education & Experience
• Bachelor’s degree in Human Resources, Education, Business Administration, Psychology, or related fields.
• 2–4 years of experience in Learning & Development / Training.
• Experience in training coordination, facilitation, or L&D operations.
• Basic experience in data analysis and reporting.
• Experience in LMS or e-learning platforms is a plus.
• Experience in retail / fast-paced environment is an advantage.
Professional Knowledge
Basic understanding of:
• Instructional Design
• Competency Framework
• Performance Management
• Knowledge of Organizational Development is a plus.
Skills
• Training material design (PowerPoint, Canva, Articulate, etc.).
• Presentation and facilitation skills.
• Coordination and project execution skills.
• Basic data analysis (Excel; Power BI is a plus).
• Strong communication and collaboration skills.
Personal Attributes
• Proactive and detail-oriented.
• Willing to learn and adaptable.
• Good organizational and time management skills.
• Collaborative and supportive mindset.
• Comfortable working in a fast-paced environment.