– Supervise a team of Training & Development Specialists
– Be responsible for operation training plan, implementation, effectiveness and trainer quality control
– Identify current and future training needs related to behavioral trainings and competency – based trainings
– Design and deliver training programs to make sure operation team can meet customer service standards as Maison’s commitment with principles
– Follow up training effectiveness through in-class evaluations, in-store checklists, in-store evaluations, …
– Establish, review and recommend improvements on training policies and procedures.
Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.
2. Work Experience:
o At least 3 to 5 years in conducting Sales Training or Customer Service Training
o Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent
3. Functional skills:
o Current knowledge of effective training & development methods
o Vietnamese and English proficiency
o Excellent Presentation Skills
o Strong interpersonal and organizational skills
o Excellent written and oral communication and translation skills
o Proficient in MS office applications
4. Other skills:
o Proactive and open minded. Service mindset
o Hands on and can do attitude
o Passionate about continuous learning
o Work well under high pressure and deadline oriented.
o Detail oriented, analytical and inquisitive
o Ability to work independently and with others
o Extremely organized with strong time-management skill
o Travel required.
– Social and health insurance
– Monthly commission
– Annual leave
– Lunch and parking allowances
– Training and skills improvement
– KPI Bonus
– 13th month’s bonus