Open position

HCM – Service Training Supervisor

Job description detail

– Supervise a team of Training & Development Specialists

– Be responsible for operation training plan, implementation, effectiveness and trainer quality control

– Identify current and future training needs related to behavioral trainings and competency – based trainings

– Design and deliver training programs to make sure operation team can meet customer service standards as Maison’s commitment with principles

– Follow up training effectiveness through in-class evaluations, in-store checklists, in-store evaluations, …

– Establish, review and recommend improvements on training policies and procedures.

Required experience/ Skill detail

1.      Education:

Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.

2.      Work Experience:

o   At least 3 to 5 years in conducting Sales Training or Customer Service Training

o   Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent

3.      Functional skills:

o   Current knowledge of effective training & development methods

o   Vietnamese and English proficiency

o   Excellent Presentation Skills

o   Strong interpersonal and organizational skills

o   Excellent written and oral communication and translation skills

o   Proficient in MS office applications

4.      Other skills:

o   Proactive and open minded. Service mindset

o   Hands on and can do attitude

o   Passionate about continuous learning

o   Work well under high pressure and deadline oriented.

o   Detail oriented, analytical and inquisitive

o   Ability to work independently and with others

o   Extremely organized with strong time-management skill

o   Travel required.

Job overview

– Social and health insurance
– Monthly commission
– Annual leave
– Lunch and parking allowances
– Training and skills improvement
– KPI Bonus
– 13th month’s bonus

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