Open position

HCM – Service Trainer

Job description detail


The service trainer for Charles & Keith and Pedro will deliver, improve and monitor a variety of globally standardized training courses to develop Maison people and ensure their personal and professional excellence.


– Delivery of various in-store training to achieve the Company’s Customer Service Standard

– Champion various projects and initiatives to enhance quality of customer experience

– Be responsible for operation training plan, implementation, and effectiveness

– Provide feedback on learning and fashion programs to enhance store staff’s skills so that they are equipped with necessary skills to achieve business goals

– Follow up training effectiveness through in-class evaluations, in-store checklists, in-store evaluations, etc.

Required experience/ Skill detail

–        Diploma/Degree in related fields

–        Minimum 2 years working experience in conducting trainings, preferably in Retail/Beauty industry

–        Good in English (both writing and speaking)

–        Proficient in MS Office applications (PowerPoint/ Word/ Excel)

–        Pro-active, independent and meticulous

–        Excellent communications and interpersonal skills

–        Strong customer orientation

–        Training/ L&D certifications will be a plus

–        Fun, vibrant & outgoing personality with great personal style

Job overview

– Social and health insurance
– Monthly commission
– Annual leave
– Lunch and parking allowances
– Training and skills improvement
– KPI Bonus
– 13th month’s bonus

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