The L&D Manager is an essential learning culture operations, execution & account management role within our company with the core objective of supporting sales, brand growth, Staffs growth and execution of Training initiatives.
You are an experienced L&D manager who has strong organization, project management and communication skills with the ability to execute, meet deadlines, oversee a team and coordinate with both internal and external stakeholders as required.
You will report to a BOD member and work with brand managers within the company to prepare a training calendar, budget and allocate based on activities. As our company is in the fashion retail space, a deep understanding of retail operations will be a plus.
You must take the lead to connect with and regularly update overseas brand principals to roll out global training plan locally while maintaining consistency and meeting brand guidelines across all Training qualities, activities and Store visit activities.
Sales training and customer service will be an essential scope of this role. You will work with brand managers, principals, internal stakeholders and external service providers to execute training plan and learning opportunities with enough lead time to launch successfully both online and offline on a monthly basis.
Organizing functional training, external training, internal training and LMS implementation, sponsorship or activation does not intimate you. You can confidently manage a budget for run of in-house training, public training and activities of any size of members with any budget.
Rollout of training will include printing & production of posters, materials, training tools, tea-break, renting fees and any other communication activity. You will work with the Finance dept. & Purchasing Manager and some managers relative to ensure execution of training event within your allocated budget and coordinate with the HR team and Brands Operations team on suitable training event.
Most importantly – you are resourceful, you execute and you are a team player. We are looking for someone who can take consistent action, produce results, is not wasteful and works well with others within our company.
2. DETAILED JOB DESCRIPTION:
Store Training & Management
Outcome: Ensure that training programs meet the needs of the company and the market
Corporate Training Principal & Management
Outcome: Develop and implement training and development programs to enhance the skills and effectiveness of all company employees, including retail store employees, office staff, and management
New Store Opening Training Principal & Management
Outcome: We now have over 70 stores. But what would we do differently if we were opening our very first store? This is the culture and mindset we must maintain as we launch each new location.
E-learning channel development
Outcome: Execute E-learning courses to ensure that training activities reach out of company staffs immediately