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HCM – Human Resource Director

Job description detail


The HR Director will be responsible for developing and executing HR strategies that align with our business objectives and foster a positive workplace culture. This role requires a strategic thinker with strong leadership skills and a deep understanding of HR best practices in the retail industry.


  1. Direct superior: Chairman, CEO
  2. Direct reports: C&B Team Members, Recruitment Team Members.
  3. Major internal communication: All departments
  4. Major external communications: Related agencies, government departments.


  1. Job Responsibilities
  • Develop and refine the functions and tasks of the HR department, and manage all activities of the department according to the assigned functions and tasks.
  • Manage internal relations and internal communication within the company.
  • Improve the structure of the HR department in line with the company’s direction.
  • Develop and effectively implement medium- and long-term human resource strategies that align with the company’s business strategy and development orientation.
  • Integrate and synchronize human resource goals and strategies with the company’s goals, vision, and core values.
  • Participate in building and directing the development of corporate culture.
  • Analyze business strategies, medium- and long-term goals, and vision to determine labor needs and create medium- and long-term human resource plans.
  • Develop and control the annual budget plan for human resource management activities in the company, analyzing and controlling labor costs.
  • Directly participate in interviewing, evaluating, and selecting candidates for specialist or senior management positions.
  • Develop and implement the process for collecting candidate profiles and recruiting, promoting/replacing/terminating/retiring employees.
  • Research, develop, and manage training programs, career counseling, and personnel development.
  • Develop, implement, and manage salary regulations, rewards, and employee benefits policies.
  • Build and manage the management of information and analysis of human resource data.
  • Review and supplement the company’s legal documents related to human resources.
  • Ensure and improve legal compliance in human resource management.
  1. Director-Level Responsibilities
  • Communicate plans and strategies to employees for various departments.
  • Identify issues, coach, and guide direct reports or colleagues.
  • Develop and communicate strategies for relevant departments; develop programs and projects to support the proposed strategies; oversee strategic programs and projects. Allocate and utilize resources to promote strategic plan implementation.
  • Clearly understand and complete KPIs assigned by the Board of Directors.
  • Set and discuss appropriate KPIs (dKPIs) for departments to monitor and report.
  • Complete annual performance evaluations based on dKPIs from direct reports before the end of the fiscal year.
  • Improve branch revenue and/or manage costs year over year.
  • Support the development of plans to improve revenue and/or manage costs for the branch or department.
  • Develop programs to increase profits and/or manage costs for each branch or department.
  • Continuously update and communicate revenue, budget goals, and departmental performance to the Board of Directors.
  • Develop and manage programs and projects to improve departmental and company processes.
  • Establish, update, communicate, and monitor compliance with company procedures, policies, and regulations for departments.
  • Proactively resolve issues within one’s ability; propose solutions for issues that cannot be resolved.
  • Plan, complete tasks on time, and ensure quality.
  • Plan work for subordinates and support task completion.
  • Evaluate quarterly performance based on dKPIs for departments.

Required experience/ Skill detail

  • Education: Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree is a plus.
  • Minimum 10 years of experience in human resources, including at least 5 years in a senior management role.
  • Experience in the retail industry is a significant advantage.
  • Strong leadership and team management skills.
  • Excellent communication and negotiation skills.
  • Deep understanding of labor laws and related regulations.
  • Experience in building and maintaining company culture. o Excellent analytical and problem-solving skills.
  • Ability to work in a dynamic and fast-changing retail environment.

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